350 Fifth Avenue, 21st Floor New York, NY 10118
• Developed onboarding application to streamline IT’s account creation workflow by connecting systems, such as Active Directory, LDAP, and Google, via APIs and by assembling the account creation methods into a comprehensive checklist
• Redesigned careers page by leveraging Greenhouse’s integration services and by setting up the necessary routing to guide prospective candidates to their desired job openings
• Integrated a card reader application that, when employees scan their badges at the IT tech bar, generates a ticket within Jira, which facilitates the documentation of IT requests and expands the reporting of tech bar walkups
• Maintained and enhanced the functionality of several internal web pages, in particular the People site and the Employee portal, by redesigning ineffective processes, patchings bugs, and improving the user experience, all while openly communicating with stakeholders
• Resolved over 3000 tickets as an IT support member, which ranged from fixing hardware/software issues to provisioning laptops in order to gain insight on how to better automate manual IT processes