Mentoring early-career designers through UX and visual design fundamentals — Figma, responsive design, accessibility, and design thinking.

• Subject matter expert in a cross-functional team with product, data, and engineering stakeholders continuously improving patient appointment product.

• Conducted user interviews and ethnographic research.

• Developed user stories to share with the team.

• Negotiated with hundreds of doctors and physician groups to make appointments available online.

• Developed relationships with high value physicians and persuaded them to use our appointment tool

• Redesigned outreach process to reduce cycle time by 50%

• Led an external team of 3 photographers and 2 editors to meet contracted deadlines