• Led team in the development of an internal product analytics system decreasing front-end errors and improving Product Management's ability to assess impact and prioritize work. Identified short- and long-term priorities and opportunities for improvements.

• Owned and launched new self-service trial feature to reduce friction in cross-sell and increasing CLV.

• Partnered with Engineering, Product, Sales, Marketing, Subject Matter Experts, Quality Assurance, Technical Documentation and Account Management to deliver on technical roadmap.

• Worked remotely with globally distributed cross-function team with agile-development process, delivering 6+product versions with new administrative features and bug fixes.

Worked with cross-functional teams to build B2B security focused applications & features used across Fortune 500 companies and federal government. Delivered improvements to administrative feature by understanding use cases, proposing improvements/defining requirements, and driving execution.

Analyzed usefulness of business and IT tools and conducted user/stakeholder interviews to validate need for development of crucial features and enhance customer experience

I was a Product Management Fellow working at the NIH/NIAMS (National Institute of Arthritis and Musculoskeletal Skin Diseases) to develop a data management roadmap that would reduce IT infrastructure costs, increase productivity, and support changing research needs.

• Conducted user interviews with researchers and scientific directors within the IRP (Intramural Research Program), defining the problem.

• Engaged key stakeholders to inform next steps, presenting research findings to the CIO and Executive Officer.