• Contributed to Fidelity’s Enterprise Technology CCaaS by supporting and enhancing Genesys WFM, a vendor app that enables contact center managers to better manage their workforce

• Developed a Java batch application that notifies customer service associates of schedule and time off request updates through Microsoft Teams to improve communication of over 15,000 Fidelity employees

• Built a Microsoft Power App with Dataverse to allow 15,000 employees and 10 business units to manage their own notification preferences

• Integrated AWS DynamoDB to improve resiliency and decrease batch and notification data loss by 5%

• Designed a queueing system proof of concept with AWS SQS and AWS Lambda that decouples and scales the batch application to send 1000 more notifications hourly

• Responsible for production changes in Genesys Administrator to minimize Genesys WFM stability issues for over 20,000 Fidelity associates

• Implemented a table component for a web application in Angular that compares investment account data from legacy platforms to highlight inconsistencies to several internal investment teams

• Improved the organization of a scheduling mobile application using React Native and developed a corresponding middle-tier API in Java to pull real-time schedule data using a Genesys SOAP API for thousands of Fidelity employees

• Educated the next generation of programmers by teaching private and semi-private online courses in Python and Javascript to students (ages 11-18)

• Led 6-8 sessions weekly with regular students, selected to substitute classes for multiple weeks, and promoted for being committed, highly flexible, and engaging

• Maintained class structure, presented new topics and concepts over multiple languages, and debugged students’ code and projects for over a year

• Collaborated with Fidelity’s Managed Solutions Tribe to integrate functions of M3/Fee and Billing into AdviceHub, a web application based in Angular/NodeJS that streamlines the process of associates meeting business need for managed account space

• Replaced and tested the logging framework for Gradual Investment in Typescript to minimize redundancy

• Modified the Transaction History table on the front-end in order to present the information dynamically

• Reworked error messaging within Fee & Billing to improve its consistency and user-friendliness