● Lead and mentor a high-performing team of 15+ associates, fostering a collaborative environment and achieving a remarkable 97% success rate across augmented reality (AR) and virtual reality (VR) projects.

● Implement effective communication strategies to ensure absolute clarity and alignment on project milestones, objectives, and expectations among team members and stakeholders.

● Provide expert mentorship to newly hired associates, facilitating seamless onboarding processes and ensuring adherence to protocols and standards for optimal performance and compliance.

● Optimize project workflows and resource allocation strategies, resulting in a significant 20% increase in project completion efficiency, consistently delivering ahead of schedule.

● Champion Agile methodologies within the team, enhancing adaptability by 15% and ensuring swift responsiveness to evolving project dynamics and client needs.

● Ensure seamless alignment of project milestones, resources, and scope to achieve operational excellence, fostering a culture of continuous improvement and project success.

● Develop and maintain project schedules and calendars with the input and assistance of Program Manager.

● Facilitate team meetings, providing meeting minutes and action items where needed.

● Track tasks assigned to the project team and prepare regular status reports.

● Responsible for tracking project changes and producing updated schedules.

● Gather and report performance measurement of on-going progress.

● Directed user acceptance testing for new software functionalities, resulting in substantial improvements in system performance and usability.

● Collaborated closely with both internal and external stakeholders to streamline operational processes, achieving a significant increase in efficiency.

● Oversaw software configuration changes, ensuring strict compliance with mortgage industry regulatory requirements and meticulous documentation standards.

● Analyzed intricate vendor documentation to develop customized solutions, facilitating seamless implementation and integration.

● Provided proactive support to end-users, swiftly troubleshooting and resolving issues to minimize downtime and optimize productivity.

● Cultivated strategic partnerships and maintained up-to-date knowledge of industry advancements, actively contributing to team objectives and organizational success.

● Played a crucial part in optimizing internal support systems and enhancing user experiences.

● Managed support systems for internal clients, demonstrating agility in rapidly resolving 90% of challenges within a stringent 24-hour timeframe.

● Provided expert business systems support on various software platforms, leveraging deep mortgage knowledge to tailor solutions and significantly improve user experiences.

● Achieved an impressive 95% resolution rate for incoming calls and tickets, setting a high standard for customer- centric engagement and satisfaction.

● Collaborated closely with software developers to identify and define solutions, resulting in a notable 15% reduction in software-related issues and enhancing overall system reliability.

● Pioneered the implementation of performance tracking mechanisms, leading to a noteworthy 10% increase in software reliability and system performance.

Played a crucial role in managing short-term projects, particularly focused on processing Small Business Administration (SBA) COVID-19 EIDL program applications during the challenging times of COVID-19:

● Led and managed short-term projects with a sharp focus on adhering to strict timelines and scopes, ensuring timely completion and delivery of project objectives.

● Conducted thorough analysis of financial statements, meticulously comparing them against loan terms and conditions to ensure accuracy and compliance with SBA’s regulatory requirements.

● Provided daily updates on the status of deals and projects, maintaining clear communication channels with stakeholders and ensuring transparency throughout the process.

● Ensured strict adherence to compliance standards and regulatory requirements, mitigating risks and maintaining the integrity of the project deliverables

● Managed operational aspects of the entire loan process, ensuring meticulous attention to detail and adherence to regulatory requirements to guarantee accurate and efficient processing.

● Collaborated closely with internal departments to optimize loan processing workflows, identifying bottlenecks and implementing solutions to streamline operations and improve workflow efficiency.

● Spearheaded initiatives to enhance operational effectiveness, contributing to increased productivity and overall performance metrics.

●Played a key role in maintaining compliance with industry regulations and company policies, mitigating risks and ensuring adherence to best practices.

● Leveraged strong communication and interpersonal skills to effectively liaise with clients, internal teams, and external stakeholders, fostering positive relationships and facilitating smooth project execution.

● Actively contributed to strategic planning and decision-making processes, providing valuable insights and recommendations based on operational expertise and industry knowledge.

● Conducted in-depth consultations with potential clients, adeptly gathering vital credit history, financial statements, and financing goals.

● Provided sound guidance, leveraging extensive product and program knowledge to assist clients in choosing suitable mortgage financing products.