Technical Project Manager focused on Smartsheet program operations for RL devices and accessories. Responsible for Smartsheet administration (licenses,access,permissions), building dashboards/reports, maintaining program trackers,and partnering with analytics teams to structure data for Tableau reporting, Drive cross-functional planning cadences,issue resolution, and process standardization to improve execution and data quality.

Core responsibilities: User and Group Management, Security and Access controls, Asset Management and Reporting and Auditing.

Institute of Engineering and Management (IEM) | Consulting, Training, and Research Center

Key member of IEM, specializing in Lean, Agile, DevOps, Digital Transformation, Enterprise Agile Transformation, and Data Science.

Drive continuous improvement, cross-functional team leadership, and operational excellence.

Successful project management and planning, ensuring timely delivery.

Conduct market research, fostering teamwork and problem-solving.

Implement agile methodologies and lean practices for business process improvement.

Proficient in communication, bridging stakeholders and technical teams.

Expertise in analytical skills and product development.

Graduated with a Master of Science in Engineering Management, blending advanced engineering knowledge with management expertise. Developed strong skills in project management, strategic planning, and operations management, with a focus on driving efficiency and innovation. Proven ability to analyze complex problems and deliver data-driven solutions. Experienced in leading cross-functional teams and fostering effective communication to achieve project goals. Committed to continuous learning and applying best practices for organizational growth and success.

Joined National Crisis Response Canines as a Salesforce consultant, volunteering expertise to create and manage customer communities, leads, processes, accounts, and dashboards. Leveraged Salesforce to optimize data organization, streamline customer interactions, and enhance reporting capabilities. Committed to supporting the organization's mission through effective Salesforce management and consultation.

Volunteered as a Project Coordinator for non-profit organizations in Houston, specializing in managed IT services. Utilized Salesforce Administrator certification to manage customer accounts, contacts, leads, opportunities, and profiles. Conducted data analytics, identified key metrics, and evaluated trends. Coordinated between business and technical teams, reviewed processes, and aided in report formulation. Managed data and user setups, provided technical documentation.