Spearheading Native AI Strategy: Architecting the design vision for AI-integrated workflows, shifting the paradigm from traditional UI to conversational, intent-driven experiences.

Revolutionizing Agent Productivity: Designing dynamic interfaces that leverage AI to resolve cases faster, minimizing manual friction for enterprise users.

Redefining Enterprise UX: Transforming the CRM experience by embedding intelligent, context-aware interactions that anticipate user needs.

Designed one of the core MVP features of Kandji's security orchestration platform that gives users end-to-end control over device vulnerabilities across their macOS attack surface, provides intelligence and protects against threats.

Kandji is an Apple device management (MDM) solution built exclusively for IT teams at organizations that run on Apple. Kandji is a modern, cloud-based platform for centrally managing and securing your Mac, iPhone, iPad, and Apple TV devices, saving IT teams countless hours of manual, repetitive work with features like one-click compliance templates and 150+ pre-built automations, apps, and workflows.

• Created a coherent and consistent experience at Fabric with the integration of single-platform architecture introduced to Equinix product family

• Improved the navigation experience by rearchitecting information

• Lead user experience design for Equinix virtual network service offerings

• Designed an interactive network topology empowering engineers' to monitor, create, and troubleshoot their native-cloud resources

• Created a self-service online ordering experience for reserving Bare Metal servers reducing expenses for both customers and the business

• Contributed to rebranding Equinix Metal (Packet) customer portal post acquisition and define a procedure to maintain design systems

• Preserved 15% of PMs' time on executing projects from planning to closure by designing project planning and reporting features for an internal product from conception to implementation improving workflow for several departments.

• Initiated building a scalable responsive design library and defined maintenance process slashed design deliverables time 50% and enhanced design consistency across products.

• Achieved 10% in deflection by redefining and automating user-flow challenges to contact support in all devices.