• Developed an interactive visualization tool for GraphQL Federation Query Plans as part of the GraphQL team.

• Created an endpoint to expose Query Plans with Koa; designed a modal with React that displays it in both raw text format and a summarized graph representation of the plan’s contents.

• Integrated in GQL development environment to reveal insight on how to optimize subgraph designs for better performance.

• Awards:

"The Real CS" for providing excellent customer service.

"Tech Whisperer" for demonstrating excellent technical ability.

"Good Vibes" for facilitating a friendly atmosphere for my coworkers.

"Dreamwork" for fostering an inclusive and welcoming environment for the team.

"Life of the Party" for facilitating a positive environment for my team.

• Provided technical support for UC Berkeley students’ Wi-Fi connections, software/OS problems, hardware components, and

Berkeley account password recoveries via in-person locations, Zoom, and phone line.

• Utilized ServiceNow to create tickets comprised of a summary of services to the customer, a detailed explanation of the

solution for internal use, and any follow-ups for complex cases.

• Developed the foundation of a gRPC-based communication system as part of Azure Hybrid Networking.

• Converted two APIs from using the older WCF REST framework to the modern and faster gRPC framework that greatly increased read speeds by 500% and write speeds by 200%, resulting in increased reliability for Azure.

• Utilized Protocol Buffers and gRPC libraries to implement the gRPC Server as well as a Client for testing. Established secure communication using server-side certificates created with openSSL.

• Developed a Python-based refund eligibility checker for customers subscribed to SurveyMonkey’s paid plans as part of the Customer Success Engineering team.

• Automated the complex decision-tree refund workflow for a fast and user oriented eligibility checker that potentially reduces customer support costs by 17.6% for 3000+ YTD cases.

• Communicated with and encouraged feedback with the customer operations team to enhance the design and establish clear expectations.