Senior product design leadership and execution for fintech and enterprise SaaS organizations navigating platform modernization, design system transformation, and organizational scale. Embedded directly with founders, CPOs, and engineering leaders on complex, regulated, and high-growth products.

Currently pursuing full-time opportunities while completing select client engagements.

AlterDomus / CapAssure (via Euvic) · Jan 2023 – Feb 2025 · Fractional Head of Design

Led UX modernization of a mission-critical enterprise fund administration platform onboarding 150+ funds with $150M to $20B AUM across complex financial workflows.

• 45% improvement in user satisfaction

• 25% reduction in time on task

• Redesigned navigation and data-dense financial interfaces within a highly regulated environment

• Established cross-team UX governance aligned with compliance and operational requirements

Estate Guru · Aug 2022 – Apr 2025 · Principal Product Designer (Fractional)

Led platform modernization for a fintech product managing 1.2M+ documents in the $124T wealth transfer market. Partnered with CEO, CPO, and engineering to align UX strategy with business growth and operational clarity.

• 35% improvement in task completion

• 50% reduction in user errors

• 40% reduction in design-to-development handoff time through scalable design system

• Introduced structured research and product decision frameworks

Hired to establish and modernize product design across a global urban mobility platform serving 6,000+ cities in 80+ countries.

Built and led a 10-person distributed design organization (France, Poland, Switzerland, India, UK, USA) spanning mobile (iOS/Android), web SaaS dashboards, and physical terminals. Conducted comprehensive DesignOps audit (15 stakeholder interviews), restructured underperforming team, and hired strategically by platform vertical to create clear ownership and expertise.

Transformed design operations from reactive production service to strategic partner:

• Implemented scrum/sprint methodology, Figma file standards, design system governance

• Established bi-weekly design reviews, monthly education lectures, quarterly leadership presentations

• Reduced design cycle time 45% and accelerated time-to-market 25%

• Improved quarterly OKR achievement from 75% → 95%

Led design across 5 integrated product platforms:

• SaaS Hub dashboard: AI-powered reporting, tariff simulation, terminal supervision, revenue insights for city operators managing parking/mobility data at scale

• Core mobile app: EV charging, CarPlay, app clips, widgets, live activity, Hyperswitch payments, Find Car location, on/off-street parking

• 10+ white-label city apps: NYC (850K MAU, 4.8 rating, 3.5M sessions/month), Detroit (4.6 rating, 200K+ transactions), Chicago, Maui, Hong Kong, Lyon—each with city-specific branding and features

• Transportation terminals: Redesigned UK bus driver consoles, parking meter accessibility for outdoor use, ADA compliance

• Design systems: Comprehensive component libraries (web, mobile, white-label, terminals) with Figma documentation and Confluence SOPs

Led team through Flowbird → Arrive.com acquisition, retaining 95% of designers (9/10) through 18-month M&A integration, well above ~65% industry average.

• Promoted 1 designer to Design Lead; 8 of 10 designers advanced skill levels

First design hire at a LATAM payroll startup. Built the product design function from zero, including design system, distributed team, governance, and operational processes that supported 300% company growth within two years.

Led end-to-end product design from concept through production across a multi-sided SaaS platform serving corporate clients and employees across Costa Rica and Colombia.

• NPS of 80 and CSAT of 83% within 24 months, comparable to best-in-class global software products

• Scaled to 9,000+ users and 400 corporate clients

• Built Figma design system with 200+ components, design tokens, and full documentation

• Improved onboarding completion by 20%; reduced support tickets by 15%

• Built and led international design team across USA, Colombia, and Poland across three time zones

Led product design across major consumer platform initiatives at PayPal, serving 10M+ active users globally across web, iOS, and Android. Worked in two distinct areas: Core Consumer Product (global platform) and Consumer Financial Services (underbanked/underserved populations).

Core Consumer Product - Post-eBay Platform Modernization:

Led design transformation following PayPal's liberation from eBay, modernizing the "classic" design across web and mobile. Drove cross-platform parity initiative, restructuring team from platform-specific ownership (iOS/Android/web) to cross-platform feature ownership.

Key initiatives: Global navigation redesign, Settings architecture overhaul, transaction activity, multi-currency management, negative balance UX, FinCEN CIP compliance, GDPR redesign, pattern libraries (modals, tooltips, search, help). Diagnosed critical Settings issue where landing page captured 75% of traffic but contained only 25% of features, driving avoidable CS volume. Redesign redistributed navigation globally.

Consumer Financial Services (CFS) - Financial Inclusion for Underbanked:

Contributed to PayPal's mission to "democratize financial services" for 2B+ underbanked/underserved users globally lacking traditional banking access. Designed products enabling customers to earn income, manage money, pay bills, and save for emergencies.

Key products: Unified Card Servicing (consolidated card products), PayPal Cash Card (debit for underbanked), Virtual Card, Direct Deposit, Early Wage Access (Paychex/PayActiv partnerships - alternative to predatory payday lending), auto top-up, wallet redesign, spend control, Goals, Bill Pay, mobile check capture.

• 40% increase in feature adoption - Unified Card System redesign

• 20% reduction in customer service calls for card loss/replacement

• 95% user acceptance rate - GDPR compliance redesign (EU markets)

• Design team grew from 8 to 15; mentored 3 junior designers, all promoted within 18 months

Led product design strategy for a talent management platform through its acquisition by Spur Staffing, establishing UI standards, design patterns, and scalable design language. Collaborated directly with the CEO on sprint planning, release management, and brand redesign.