• Led the design of scalable enterprise desktop experiences while on the Service Observability team, from early ideation to launch and post-release support and iteration

• Advocated for high quality, user-centric research by integrating qualitative research, usability testing, and behavioral analytics into workflows, joining the Research Guild to evangelize best-practices across the org

• Facilitated agile design sprints and partnered with business stakeholders to ship high-impact solutions under tight timelines in a fast-paced environment

• Scaled design efforts as the team grew from 2 to 15+ members across the US and Europe, helping define internal design operations and external collaborative processes

• Partnered with PMs and engineers to design data-rich software interfaces to automate the appraisal process, supporting appraisers with intuitive and efficient workflows that facilitate data ingestion and reuse

• Conducted user interviews, surveys, card sorting, A/B testing, GOMS analyses, and journey mapping to transform complex workflows into streamlined digital tools, improving internal efficiency and boosting company revenue

• Established consistent design standards across desktop and mobile products to facilitate education and language learning workflows

• Worked with stakeholders to identify the needs of the product users and reconcile them with the needs of the business

• Led user research and market analysis to define the problem space and shape early-stage product strategy for mobile-based cryptocurrency platform

• Facilitated cross-functional ideation workshops in order to generate business-aligned design solutions