Lead Researcher, Smartglasses Post-Capture Experience.

Owner of Internal Collaboration Tool Research Program

Supported the enterprise tools experience for over 70,000 regional and international employees by leading generative research into AI integration within internal collaboration tools. the result ensured the integration aligns with global user workflows and needs.

Founder of New Research Initiatives

Led initiatives to improve research team visibility and efficiency, resulting in a 50% reduction in research turnaround time. Established an internal participant community and standardized recruitment guidelines, creating a robust pool for 4+ researchers supporting 10+ collaboration products.

Owner and educator of the cybersecurity product benchmark program

Lead the benchmark study program for the entire cybersecurity platform from the scratch. Execute studies and share the results with the team to help the team to understand their current UX health and prioritize areas to improve.

Major contributor to the AI chatbot research

Conducted research on LLM-based AI chatbots, focusing on user expectations, behavior, and comprehension. Hosted five-plus "fireside chats" within the first six months of the smartglass launch, connecting over 100 users directly with product stakeholders to gather feedback.

Owner of an external research participant program

Oversaw a vendor program that manages an exclusive group of over 600 users to support the entire product research team, focusing on wearable device's LLM based AI/voice assistant features. The program has enabled the team to prepare a typical usability study prep 2x faster.

Owner and educator of cloud products benchmark program:

Developed and led benchmark study metrics for the complete cloud service suite. Identified and resolved a critical abnormal trend affecting international users in the benchmark study, implementing a new methodology that boosted the study accuracy by 40%.