• Designed a healthcare Apple Watch voice assistant to help 20k~ doctors run clinical sessions efficiently.

• Identified 3 key focus areas and use case scenarios by conducting 9 interviews with clinical informatics group.

• Generated a user journey map from by synthesizing qualitative research data points and presented results.

• Delivered high-fi interfaces and comprehensive style guide using Adobe XD with a cross-functional team.

• Responsible for revamping the visual language of the current voice assistant on desktop within 6 weeks.

• Identified opportunities that integrate into future Salesforce digital experimentation for guiding customers

from prospect to fill sales funnel.

• Collaborated with 2 designers and the Salesforce design team to define concepts, conduct user testing and build high-fidelity interactive prototypes.

• Discovered 3 main insights after conducting a competitive analysis and sharing results within 1 week in Miro.

• Implemented a concept and hypothesis diagram and identified the concept that required the least amount of effort and created the largest amount of positive impact.

• Responsible for improving the accessibility design and visual hierarchy.