I am currently open for remote contract UX work, preferably in the following industries and specializations: AI, healthcare, education, logistics, personal finances, earth sciences, and art/culture.
Saved UberEats $20M/yr in order cancellations by identifying logistics issues with large Uber Eats orders in two-wheel markets and co-developed solutions with restaurants, leading to a new order and courier request flow in the restaurant app.
Led foundational grocery research in the U.S. and Latin America, driving the launch of Grocery in Uber Eats and co-leading a design sprint with senior leadership.
Designed and implemented a research-backed framework ("Prepare, In Action, Reflect") for Uber’s Onboarding and Education team, shaping first-time and ongoing education through in-app experiences for drivers, restaurants, and couriers.
