I embrace empathy, integrity, and trust above all. Highly motivated, adaptive and results-driven professional with 4+ years of project management, business development and product development experience. Visionary with the capability to inspire and enhance communication throughout teams.
Experience
2021 — 2022
2021 — 2022
Kansas City Metropolitan Area
• Managed concept-to-launch of multichannel ecommerce experience, solution programs and product and service line
• Evaluate, determine, and drive program management activities to manage one or more complex program elements
• Build and maintain Agile team backlog, with input from the customer, Product Manager, System Architect/Engineering and other stakeholders
• Ensured products and services met and exceeded client expectations by conducting strategic A/B testing, conducting feedback & data based refining, communicating needed changes to production and services department and overseeing seamless, high-quality launches
• Accelerated outbound sales cycle by 33% by designing and implementing customer acquisition platform for retaining and acquiring new clientele
• Streamlined pre/ post sales support to increase customer retention rate by 29%
• Use high level of judgment/ initiative in resolving problems and developing recommendations
2020 — 2022
2020 — 2022
Kansas City Metropolitan Area
• Lead the creation of multiple product lines and ecommerce website launch resulting in 88% increase in sales
• Assist Product Managers and Product Owners in translating the product vision into
meaningful feature(s) and stories with clearly defined acceptance criteria
• Create discussion around requirement gathering and decision making
• Serve as the knowledge resource for questions from the development team
• Provide research and analysis to be used in creating and maintaining department roadmaps
• Attend and participate in Daily Scrums, PI Planning, Backlog Refinement, Sprint
• Retrospectives, Sprint Planning and Sprint Reviews
• Designing and developing enterprise-wide data analysis and reporting solutions
• Reviewing and analyzing data from multiple internal and external sources
• Communicating analysis results and marketing recommendations to Senior
Management
• Manage product lifecycle and roadmap from concept-to-launch across all product lines
• Lead, define, and communicate product strategy to all stakeholders
• Oversea product backlog, managing conflicting priorities
• Continuously strengthen product knowledge, improve process
2019 — 2020
2019 — 2020
Kansas City Metropolitan Area
• Manage to work toward the vision and definition of BP’s business processes and
systems, application/system workflows, user scenarios/stories and data needs
• Daily consideration of the interdependency between all products in a stream when
creating the vision
• Participated in decisions regarding the technical capabilities and limitations of the
underlying technology of the product
• Being aware of the “why”, knowing why we’re implementing the product and its context, its audience and what problem it will solve
• Defining requirements for how a user interacts with a product that enables a simple, efficient and intuitive user experience
• Providing consistent and effective representation for the voice of all users
• Communicated with business partners and similar product teams to help everyone
come to a common understanding of the product vision and capabilities
• Ensuring the Engineering/Development team is accomplishing work according to the priority that all stakeholders agreed on
• A daily drive for ideation and serve as key decision maker for the priority of stories,
features and epics while providing full transparency on the value of each
• Consistently maintained a clean backlog based on capacity and created a continuous flow of value
• Suggested products and improved sales for vendors
2018 — 2019
2018 — 2019
Lees Summit, Missouri, United States
• Supporting Cerner’s internal and external clients by providing outstanding customer service and technical support
• Adherence to client access, quality standards, and client notification policies and procedures
• Communicate and work directly with the client to resolve key issues
• Recognize when to escalate issues by using applicable monitoring and troubleshooting tools
• Investigate service requests, resolving client incidents and maintaining applications
• Prioritize and plan issue resolutions both independently and in a collaborative in fast-paced team environment
• Work directly with clients, utilization of strong communication and customer service skills
• Document investigation and issue resolution thoroughly and in a timely manner, and research and use a knowledge base of information to quickly understand and diagnose issues
• Adhere to policies and procedures including HIPAA, PECA, CHIA, and client notification requirements
Education
MidAmerica Nazarene University
Bachelor of Arts - BA
2017 — 2018
Metropolitan Community College-Maple Woods
Associate of Arts - AA
2014 — 2016