• Managed concept-to-launch of multichannel ecommerce experience, solution programs and product and service line

• Evaluate, determine, and drive program management activities to manage one or more complex program elements

• Build and maintain Agile team backlog, with input from the customer, Product Manager, System Architect/Engineering and other stakeholders

• Ensured products and services met and exceeded client expectations by conducting strategic A/B testing, conducting feedback & data based refining, communicating needed changes to production and services department and overseeing seamless, high-quality launches

• Accelerated outbound sales cycle by 33% by designing and implementing customer acquisition platform for retaining and acquiring new clientele

• Streamlined pre/ post sales support to increase customer retention rate by 29%

• Use high level of judgment/ initiative in resolving problems and developing recommendations

• Lead the creation of multiple product lines and ecommerce website launch resulting in 88% increase in sales

• Assist Product Managers and Product Owners in translating the product vision into

meaningful feature(s) and stories with clearly defined acceptance criteria

• Create discussion around requirement gathering and decision making

• Serve as the knowledge resource for questions from the development team

• Provide research and analysis to be used in creating and maintaining department roadmaps

• Attend and participate in Daily Scrums, PI Planning, Backlog Refinement, Sprint

• Retrospectives, Sprint Planning and Sprint Reviews

• Designing and developing enterprise-wide data analysis and reporting solutions

• Reviewing and analyzing data from multiple internal and external sources

• Communicating analysis results and marketing recommendations to Senior

Management

• Manage product lifecycle and roadmap from concept-to-launch across all product lines

• Lead, define, and communicate product strategy to all stakeholders

• Oversea product backlog, managing conflicting priorities

• Continuously strengthen product knowledge, improve process

• Manage to work toward the vision and definition of BP’s business processes and

systems, application/system workflows, user scenarios/stories and data needs

• Daily consideration of the interdependency between all products in a stream when

creating the vision

• Participated in decisions regarding the technical capabilities and limitations of the

underlying technology of the product

• Being aware of the “why”, knowing why we’re implementing the product and its context, its audience and what problem it will solve

• Defining requirements for how a user interacts with a product that enables a simple, efficient and intuitive user experience

• Providing consistent and effective representation for the voice of all users

• Communicated with business partners and similar product teams to help everyone

come to a common understanding of the product vision and capabilities

• Ensuring the Engineering/Development team is accomplishing work according to the priority that all stakeholders agreed on

• A daily drive for ideation and serve as key decision maker for the priority of stories,

features and epics while providing full transparency on the value of each

• Consistently maintained a clean backlog based on capacity and created a continuous flow of value

• Suggested products and improved sales for vendors

• Supporting Cerner’s internal and external clients by providing outstanding customer service and technical support

• Adherence to client access, quality standards, and client notification policies and procedures

• Communicate and work directly with the client to resolve key issues

• Recognize when to escalate issues by using applicable monitoring and troubleshooting tools

• Investigate service requests, resolving client incidents and maintaining applications

• Prioritize and plan issue resolutions both independently and in a collaborative in fast-paced team environment

• Work directly with clients, utilization of strong communication and customer service skills

• Document investigation and issue resolution thoroughly and in a timely manner, and research and use a knowledge base of information to quickly understand and diagnose issues

• Adhere to policies and procedures including HIPAA, PECA, CHIA, and client notification requirements