Responsible for the overall UX strategy and design for the healthcare system.

• Led the Digital Front Door strategy for web and native apps, established enterprise-wide KPIs and delivered features that improve patient care for a $2.5B academic healthcare system.

• Partnered with patient experience to design a Help Center, to dynamically surface care options, FAQs, and next-best actions based on patient behavior and journey stage.

• Spearheaded the research for Innovation Design Unit collaborating with doctors, nurses and patients to create digitally enabled patients rooms, contributing to improved patient care and provider training.

• Built a multi-channel, accessible (WCAG 2.1) design system in Figma (components and tokens), established governance guidelines and usage protocols, significantly reducing development and QA cycles. [Stack: CSS, Tailwind, JavaScript (React), XML, Swift, JSON]

Supporting NEMed’s internal CMS, continuously shipping improvements to existing design, and innovating new ones.

• Collaborating with marketing, talent acquisition, and engineering to revamp NM Careers; successfully presented research and design to the leadership, ensuring alignment with strategic goals.

• Simplified the website's homepage and information architecture, reducing user time to find care by 14%.

CGT 37100 - Assisted UX Design Capstone projects for undergraduates; design reviews, feedback facilitation, and mentoring.

Other courses taught:

CGT 27100 - Facilitated check-ins, daytime activities, and student projects in a studio environment.

CGT 21500 - Computer Graphics Programming; taught labs to provide a working knowledge of programming fundamentals to computer graphics (CG) for use in future CG courses such as game design and development, visualization, mobile application development, animation, and web programming.

CGT 14700 - Introduction to Visual Effects; teaching technical and artistic principles of VFX production within Houdini including modeling, surfacing, and simulations.

• Developed Rolling Research for Zoom Huddles, as a framework for rapid, iterative product research. Set a precedent for other products at Zoom. Led the requirements gathering and internal Beta testing for Zoom Huddles.

• Enhanced internal infrastructure for analyzing data-based research, A/B tests, and user funnels, boosting efficiency by 5x for Zoom Healthcare.

• Collaborated with UI/UX designers, PMs, engineers, and researchers from teams across Zoom to develop new user-facing features and internal infrastructure.