Google Fi

• Leading UX for Google’s mobile carrier service, driving strategy and roadmaps for user growth in collaboration with cross-functional partners.

• Developed the Free Trial UX from concept to launch; +7.25% paid subscription rate.

• Redesigned the cart & sign-up experience; contributed a component framework; +129% sign-up completion rate.

• Launched a mobile network troubleshooter that proposes solutions and streamlines support contacts; 30k users/month.

AI Dubbing (Google Research)

• Designed for an human-in-the-loop AI tool that scales video dubbing. Led UX for Source Transcript Editing & Granular Pronunciation Control.

Travel: Hotel Search

• Spearheaded a design vision for streamlining the hotel research process through saving, comparing and sharing; anchored the team’s long-term direction.

• Launched hotel features on Google Maps, including hover cards, search filters, neighborhood insights, and exploration modules; +7% Hotels revenue.

Leadership & Community

• Built an onboarding program for new hires on the team.

• Developed curriculums for a Prototyping and Motion Design workshop with 100+ attendees.

• Mentored 3 designers.

Launched a series of iterative growth experiments for promoting native app installations.

Redesigned the note history feature across platforms and helped ship three note editor improvements in collaboration with designers, PMs, engineers, and marketers.

Researched on users’ note formatting behaviors by gathering insights from interviews, surveys, user testing and google analytics data.

Improved the sharing and feedback mechanism of the product design team as part of the Design Culture Crew.

Applied human-centered design process to explore disruptive opportunities with stretchable wearables in the Internet of Things (sponsored by Samsung).

Created survey to analyze the evolving interactions between people and digital devices over the past three years.

Prototyped a companion mobile app for child-tracker.