• Own end-to-end product development across digital and store channels, combining AI/NLP, mobile, and platform tools to enhance post-purchase journeys, streamline operations, and deliver enterprise-scale impact

• Lead product strategy and roadmap execution for Walmart’s omni-channel returns platform products, scaling across eCommerce and 4,700+ stores to support $5B+ in refunds and 1B+ transactions annually

• Launched and grew curbside returns program, improving customer experience with 50% faster service and double-digit NPS gains (NPS 70), which contributed to Walmart’s Fast Company “Most Innovative” award recognition

• Delivered $240M+ in annual cost savings by optimizing backend systems, automating workflows, and enhancing operational tooling at scale

• Partner cross-functionally with engineering, design, data analytics, operations, legal, compliance and other stakeholders to drive alignment and execution on high-impact product initiatives spanning multiple product lines

• Manage and mentor 3 Product Managers, fostering a high-performance culture grounded in outcomes over output OKRs, experimentation, data insights and continuous user feedback

• Promoted through three product leadership roles at Walmart, evolving from mobile returns to platform-scale systems.

• Directed end-to-end product lifecycle for Walmart’s largest in-store return platform product, overseeing everything from concept through post-release iterations in national and international markets

• Shipped team’s first NLP model to analyze associate feedback at scale, reducing time-to-insight from days to minutes and informing roadmap decisions that improved AES scores related to “voice heard” and platform relevance.

• Defined and communicated a clear product vision and agile roadmap across internal teams and executive stakeholders, contributing to a 30% YoY improvement in return NPS

• Align cross functional stakeholders to execute roadmap initiatives delivering over $65M in annual cost savings and sustained improvements in customer and associate experience

• Own and grow the customer refund communication platform, reducing negative NPS feedback related to refund inconsistencies by 60% and improving overall NPS by 5 points

You can find a ton of items in a Walmart store, but as customers increasingly shop across digital and physical storefronts, we’ve made it easier for you to find what you need right at your fingertips. With innovations like Curbside Pickup, Mobile Scan & Go and a growing Marketplace we’re providing customers with more ways to save time and money while reimagining how digital and physical shopping work together.

• • Defined the strategy, development, release and post-release iterations of marketplace experience and suite of products focused on achieving customer, seller, and platform growth within top strategic pillar of Walmart

• Launched a Machine Learning automated dispute engine for which we officially filed a patent application leading to 35% in operational savings in first year and overall faster dispute resolution by 96%

• Created and presented product strategies leading to multi-org initiatives and lead 15+ cross-functional teams to prioritize customer-facing self-service automated workflows across all marketplace touch points, which resulted in improvements of Customer and Seller NPS from 10 to 30 and -30 to 10 respectively YoY

• Instituted clear OKRs and KPIs for optimizing existing products and ensuring cross-functional focus on high impact projects, Including intelligent workflows with over 65% in Customer Care savings Year-over-Year

Taught several classes and workshops for Students pursuing a Master in Product Management. The curriculum focused on Product Management across industries and product domains.