Tech Lead for Zendesk's Custom Data team, driving technical strategy and execution across a high-scale Ruby on Rails platform serving millions of support interactions. Set technical direction and co-own the product roadmap, leading architectural decisions (ADRs, RFCs) across team and organizational boundaries. Champion engineering excellence through system and API design, observability best practices (SLOs, APM, monitoring, smoke tests), and mentorship. Actively leverage AI-assisted development workflows — including Claude and Codex — and have built and experimented with custom MCP servers as part of modern agentic development workflows. Partner cross-functionally with product, design, and engineering to align platform capabilities with business goals.

Architected the metadata-driven foundation powering Zendesk's Employee Service suite — a platform built on Custom Objects that dramatically accelerated ES feature delivery and continues to serve as the core abstraction for new product development across the org.

Led architecture and implementation of Attribute-Based Access Control (ABAC) for Custom Objects, unlocking enterprise customer adoption and enabling rich new use cases including orders, returns, and warranty management — making the custom data platform significantly more capable and secure.

Senior engineer on Zendesk's Custom Data team, working across the full stack of a high-scale Ruby on Rails platform. Core contributor on foundational platform investments that deepened Custom Objects' integration across the Zendesk product suite and significantly improved scale and reliability.

Core contributor to the rebuild of Custom Objects — a deep, cross-product integration effort that improved scale, reliability, and extensibility across Zendesk's platform.

Core contributor to Lookup Fields, enabling relational data capabilities within Custom Objects and expanding the platform's expressiveness for customers.

Led architecture and implementation of Role-Based Access Control (RBAC) for Custom Objects — laying the permissions foundation that would later be extended to full ABAC at the Staff level.

Senior engineer at Blue Lava, a security program management startup, working across the full Ruby on Rails stack to build and scale the core product. Partnered closely with product to scope and prioritize features, contributed to technology evaluation, and helped grow teammates through mentorship, pairing, and code review.

Led system design, implementation, and rollout of Blue Lava's OAuth-based SSO integration — delivering a seamless, secure authentication experience for enterprise customers.

Designed and built robust REST APIs powering the core security program management platform.

Full-stack developer working on CMS platforms to manage curricula.

* Implemented custom schema management features, allowing each curricula to define a custom schema within a common CMS.

* Implement features to allow the ingest of existing curricula, to support continued development within the CMS.

* Authentication/SSO for portal websites, which hosted curriculum for students, parents, and teachers.

Built out the curriculum translation features in OUR's legacy CMS, which allowed the translation of OUR's Grade 6-8 Math curriculum into Spanish.

Joined OUR as a full-time employee at the end of the contract.