New York City Metropolitan Area
• Co-Owned the product strategy for WeWork’s flagship mobile apps on iOS and Android (550K+ MAUs).
• Led the global migration of 700K+ WeWork users to a new application without impacting app ratings.
• Slashed hotfixes by 80% by implementing feature flagging and a company-wide beta program.
• Built performance metric dashboards using Amplitude to empower our team and stakeholders to track KPIs, provide visibility into the product’s health, and make data-driven decisions.
• Partnered with Apple and HID to pilot a mobile keycard feature that allows On-Demand users to sign up and access WeWork offices entirely through their phone.
• Led the overall product strategy, success metrics, and roadmap for the Customer Operations product area.