As a Manager for Global Response Operations, I lead Meta's largest High Risk Harm (Fraud and Scam) program, driving innovative and high-impact solutions to combat fraud and scams at global scale. I orchestrate the alignment and execution of multiple cross-functional projects, mentoring and empowering teams to deliver measurable impact across Facebook, Instagram, Threads, and Messenger.Key Responsibilities & Impact:

• Strategic Leadership: Direct proactive risk detection strategies and develop automated detection systems that protect billions of users worldwide.

• Cross-Functional Collaboration: Partner seamlessly with policy, engineering, data science, and vendor operations to ensure unified responses to emerging threats.

• Threat Mitigation: Spearhead initiatives that have directly contributed to the takedown of millions of malicious accounts and the disruption of sophisticated scam networks.

• Crisis Management: Pioneered cost-efficient automated detection alternatives during major crises, significantly streamlining mitigation and risk prevention.

• Public Safety Initiatives: Led Meta's Cybersecurity Awareness Month initiative, focusing on protecting vulnerable groups, including older adults, from targeted online scams.

Transitioned into a Program Management role to scale automated detection and response frameworks across global operations.

• Pioneered innovative and cost-efficient automated detection alternatives during major global crises to streamline mitigation and risk prevention.

• Orchestrated comprehensive risk assessments and developed strategic roadmaps to address emerging threat vectors in real-time.

• Leveraged advanced data analysis to identify gaps in existing moderation protocols, driving continuous process improvements.

• Collaborated with global engineering and policy teams to deploy scalable solutions, significantly reducing the operational footprint of manual reviews.

As a Project Manager for Global Risk Operations, I managed end-to-end projects, coordinating cross-functional teams and executing comprehensive launch plans for stakeholder readiness, resulting in a 4% increase in consistency, a 1.3% boost in action rate, and a 5.7-second reduction in handling time.

• I designed and developed a new global tool that enhanced mutual visibility between operations, policy, and communications in high-priority integrity risk areas, addressing risks caused by upstream structural and process changes. I led the strategic direction and project planning for a global policy area, which included coordinating the responsibilities of over 20 subject matter experts, sourcing cross-functional team feedback, and iterating on processes and deliverables. I also owned the development and implementation of two user-facing electoral labels in Brazil, upskilling teams on solution implementation, processes, and tooling to efficiently and significantly reduce regulatory risk.

As a Risk Mitigation Analyst for Global Operations, I optimized processes by collecting and analyzing data on channel pain points, which reduced inappropriate escalations and Average Handle Time (AHT). I designed and implemented dashboards to bridge gaps across cross-functional teams, serving as a primary source of data for informed decision-making and leadership communication. I also led a team in collaborating with partners and vendors to optimize and scale abusive policy clarification processes. My initiatives included revamping the Fraud and Scam new hire training, which garnered cross-functional team buy-in and achieved an 8% improvement in post-training accuracy. Furthermore, I identified automation discrepancies contributing to a 5.5% error rate in group disables and collaborated with cross-functional teams to implement changes, resulting in a 5% increase in the precision rate.

I spearheaded and participated in multiple reconciliation process improvement and automation projects for various Finance teams, saving several hours per week per team. I generated management metric reports and provided in-depth analysis on trends and collections results, and investigated, tracked, and reported large fraud trends. I proactively managed outstanding discrepancies by conducting thorough monthly analyses and generating detailed reports, driving the timely resolution of outstanding issues and contributing to improved financial accuracy and organizational efficiency.