• Performed data analysis on the sales data to model and measure productivity; strategically planned store/shift hours to minimize cost while still maintaining high quality of service.

• Performed competitive analysis, customer feedback analysis and A/B testing to design new products and promotions. Led through product development cycles and pushed the market to generate 30% revenue gain.

• Standardized training program to enable new people to start high quality of work after 3 training shifts.

• Managed the business in all aspects: store design, employee hiring and training, marketing, and finance. Enhanced workflow and process to improve efficiency. Identified cost-reducing strategies to increase overall revenue.

• Created metric pages using SQL in Grafana for data model visualization and analysis. Analyzed the metrics and design targeted surveys and questions. Analyzed the feedbacks and contributed to the backlogs of each sprint.

• Deployed systems via SSH into apartment units and debugged system issues within Linux environment.

• Developed plans and managed resources; Collaborated with the operation and engineering team (10+ people) to finish deploying the product into over 100 apartment units while maintaining system stability.

• Implementation Consulting: Worked closely with clients like Coca-cola and Target by implementing user customization with ABAP code in various complexity with SAP’s core ERP application.

• Analyzed and resolved customer technical and performance implementation issues by using tools like ABAP Debugger and SQL Trace. Bugs fixed were added to product new release versions.

• DSHOP/Hackathon: Lead SAP Hackathon and developed a Smart Price Label using Raspberry Pi, Beagle Bone Black and SAP Fiori. This Smart Label project was presented at SAP DKOM event.