Leading AI-integrated design initiatives across multiple Agile product squads to transform complex logistics operations into streamlined, data-driven user experiences.

Key Achievements:

• Pioneered generative AI workflows for rapid iterations and prototyping, accelerating design iteration cycles across B2B SaaS environment while maintaining consistency

• Delivered scalable change-tracking framework with proactive alert system, improving operational compliance and strengthening user trust in critical data

• Architected design system evolution that streamlined development handoff, enhancing product consistency and enabling faster feature delivery

• Launched global search experience that improved user task completion by 30% through innovative interaction patterns and enhanced content discovery

• Redesigned multi-tenant user settings workflows, significantly reducing friction across diverse stakeholder groups through inclusive design

• Championed design-product integration strategy, embedding user insights into roadmap prioritization for major feature development decisions

Skills Applied: AI-assisted design, B2B SaaS, design systems, user research, cross-functional collaboration, logistics technology

Transformed complex risk management workflows into intuitive, actionable B2B SaaS experiences for enterprise clients in the governance, risk, and compliance space.

Key Achievements:

• Owned end-to-end design of data-intensive enterprise B2B workflows, turning fragmented risk processes into cohesive user journeys that significantly improved task completion

• Delivered validated design solutions through comprehensive user research and usability testing, creating high-fidelity prototypes that aligned stakeholders on strategic decisions

• Advanced design system adoption through strategic partnership with engineering, enhancing accessibility compliance and establishing scalable component standards

• Integrated design-led discovery into product development cycles, contributing user-centered insights that influenced quarterly roadmap planning and resource allocation

Skills Applied: Enterprise SaaS design, user research, usability testing, design systems, stakeholder management, risk management workflows

Drove measurable business impact through strategic design of advocacy and content management platforms, serving government affairs professionals and enterprise clients.

Key Achievements:

• Boosted advocacy campaign engagement 18% by redesigning email marketing workflows and integrating AI-powered content guidance tool for optimized message effectiveness

• Reduced customer support tickets 52% by building comprehensive self-service content management system, empowering users while streamlining internal operations

• Delivered data science-powered advocacy platform that enabled professionals to run more successful campaigns through unique, actionable insights while reducing support dependency

• Led accessible component library creation adopted by 2,000+ global clients, establishing inclusive design standards that achieved WCAG AA compliance while accelerating cross-team delivery

• Conducted mixed-method research combining qualitative interviews and quantitative analytics to inform product strategy and strengthen stakeholder empathy

Skills Applied: B2B SaaS design, AI integration, data visualization, accessibility (WCAG AA), component libraries, user research, advocacy technology

At Digital Pharmacist, I created websites for the pharmaceutical and healthcare industry. This included small business all the way up to major national brands.

I designed and implemented responsive websites and mobile applications that met user needs and completed ongoing edit requests that they had. I led efforts to create new website templates we offered to users as well as creating new content blocks within the CMS to add flexibility to content users can add to their websites. These content blocks were built using HTML/CSS and were designed to be accessible.

I managed the CRM from onboarding to website build and launch with ongoing support for real estate agents and brokers for a fast-paced startup.

I focused on building websites with strong, responsive visual design that met the business goals of real estate professionals. Websites were built using an in-house CMS built with React. I collaborated with engineers to communicate the design of new content blocks to be developed as well as reported any bugs with existing content blocks.