• Built automated dashboards tracking service delivery KPIs, cutting reporting time by 40% and enabling faster operational decisions.

• Conducted data reconciliation across interagency records, improving reporting accuracy and transparency by 25%.

• Streamlined recurring metric reports, reducing manual work by 35% while increasing consistency for leadership briefings.

• Automated Excel trackers for multiple teams, decreasing task completion time by 30% and minimizing errors.

• Provided light IT support and troubleshooting, boosting team productivity with minimal downtime.

• Partnered with policy and IT teams to implement stronger data governance, reducing reporting discrepancies by 20%.

• Designed and maintained scalable ETL pipelines using SQL and AWS (Redshift, Glue, S3, Lambda), improving data processing efficiency by 50%.

• Optimized SQL queries and transformations to support real-time analytics across multiple programs.

• Automated ingestion and cleaning of large datasets, reducing manual intervention by 40% and improving reliability.

• Conducted integrity audits, identifying anomalies and reducing error rates by 20%.

• Collaborated with analytics and compliance teams to ensure outputs aligned with city-wide standards.

• Authored documentation and usage policies, improving team adoption by 30%.

• Analyzed outreach and campaign performance to refine targeting, improve lead quality, and optimize conversion strategies.

• Designed and tested custom outreach cadences via A/B testing, increasing prospect engagement by 18%.

• Built and maintained dashboards in Salesforce and Gong to track KPIs, pipeline health, and outreach effectiveness.

• Streamlined reporting processes, reducing manual analysis by 35% and enabling faster decision-making.

• Managed personal Salesforce pipeline while sourcing and qualifying potential clients, consistently meeting or exceeding quotas.