San Mateo, California, United States
• Elevated the enrollment experience for the fintech’s flagship product Freedom Debt Relief (FDR), leading to a 26% increase in annual marketing close rates through new initiatives and feature improvements.
• Improved experience for setting up first deposit, resulting 152% increase in successful first deposit completion rate and 16.5% lift in first-month retention.
• Crafted a new experience to centralize returning traffic across multiple channels, increasing long-form completion rates by 44% and reactivation rates by 161% within three weeks of launch.
• Advised senior leaders on initiatives through design strategies and best practices.
• Partnered with Product, Marketing, and Engineering to develop the first enrollment under the Achieve brand in parallel of establishing key components for a new design system.
• Developed interactive prototypes for user testing, uncovering insights and integrating them into designs.
• Led web optimization design efforts, resulting in a 20% increase in marketing margins and a 6% lift in gross retail leads.
• Won consecutive hackathons with teams including 1st place in the 2023 Hackathon for an AI-powered virtual assistant for debt consulting agents, and 2nd place in the 2024 Hackathon for user journey visualization at the enterprise level.