• Lead a team of PMs focused on delivering effective and innovative PayPal Checkout solutions for the Recurring Billing merchant segment

• Led team delivering new product to derive additional subscription revenue and extend customer LTV. Executed discovery, defined business model, performed supplier selection and contract negotiation.

• Defined US consumer quant and qual research program to discover product opportunities for the US business to achieve better product-market fit for US consumers to further grow customer base

• Provided guidance to Payments and Risk teams on card issuance and account funding optimization. Drove focus within the team on issuance approval rates to improve customer satisfaction and reduce churn.

• Management responsibility for the organization's global Research and Product Marketing functions focusing on building better processes to execute and access to research capabilities, allowing the product team faster access to insights

• Global product responsibility for network tokenization services enabling Mastercard's new ACH Pay By Account service

• Solution owner of customer engagements for Mastercard's Realtime ACH payment product with EU regional product and commercial teams, designing and presenting these solutions to senior leadership of tier 1 banks and payment networks

• Leadership of Mastercard's Tokenized Merchant Initiated Transaction product strategy - engaging digital wallet providers, tier 1 issuers and merchants to define Mastercard's response to changing consumer and business needs for recurring billing, and championing these within Mastercard's Product, Franchise and Digital Solutions teams

• Led product discovery around Venmo monetization opportunities in the micro and small-business space to drive revenue and accelerate consumer acquisition, resulting in development of Venmo Business Profiles

• Product leader for Venmo's Disputes Management initiative, driving introduction of a new dispute handling capability across Venmo's multiple product lines including Venmo Card, Venmo P2P and Pay with Venmo

• Focus on improving customer experience, enhancing risk management, achieving multi-million dollar operational efficiency savings while ensuring compliance with applicable Reg E and Mastercard regulatory requirements