Partnered with the VP of Design to lead operations for a 100-person multidisciplinary design organization. I architected the strategic frameworks and scalable programs that allowed our product design and design ops teams to ship high-integrity fintech experiences at scale.

Strategic Leadership: Managed a team of DPMs, aligning their focus on zero-to-one product development and foundational design operations.

Operational Architecture: Built the systems that bridged the gap between complex financial compliance, technical engineering constraints, and high-quality UX.

Scaling Quality: Treated Design Ops as a product, evolving our internal processes to ensure design craft remained uncompromised during rapid organizational growth.

Architected the operational foundation for a multidisciplinary "Zero-to-One" stealth team focused on the intersection of AI, Computer Vision, and AR/VR.

I partnered with Engineering leadership to transform highly nonlinear R&D into a structured, executable roadmap. By bridging the gap between research-heavy engineering (Machine Learning, iOS, Full-stack) and design, I enabled the team to prototype and ship emerging technology tools into the core Airbnb product ecosystem.

Operationalizing Innovation: Defined the goals, roadmaps, and engagement models for a cross-functional team of ML researchers and software engineers. I brought structural integrity to the open-ended nature of R&D, converting high-level objectives into a series of rigorous, executable milestones.

Systems Integration: Navigated the complex handoff between stealth R&D and core product teams. I architected the operating model that allowed our team’s experimental tools to be integrated at scale while maintaining design quality and product health.

Risk & Ambiguity Management: Proactively identified technical "collisions" and resource bottlenecks across multiple teams. I balanced competing priorities in a high-pressure, fast-paced environment, ensuring that visibility, headcount, and budgets were aligned with long-term strategic goals.

Stakeholder Synthesis: Acted as the primary "bridger" between leadership and the maker team. I facilitated a leadership cadence that prioritized rapid decision-making, ensuring that technical constraints (Machine Learning/Computer Vision) were harmonized with the user experience.

Architected the scaling strategy for a company-wide design system initiative, transitioning a small, specialized team into a high-impact global operation.

I partnered with the Creative Director to drive design and brand consistency across the G Suite ecosystem (35+ products). My role was to bridge the gap between the vision of Material Design and its technical execution, leading a multidisciplinary group of UX designers, researchers, engineers, and creative artists/illustrators to create a cohesive Google-branded experience.

Scaling a Global Initiative: Led a new, specialized team that grew 4X under my design operations leadership. I established the operational infrastructure required to manage multiple workstreams across various global locations, ensuring consistent delivery during rapid expansion.

Systemic Consistency at Scale: Orchestrated the rollout of common components and patterns across 35+ product teams. I solved the complex operational hurdles of moving a massive organization toward a unified design system, fostering a holistic user experience for millions of users.

Cross-Disciplinary Orchestration: Managed a diverse creative ecosystem—including UX designers, user researchers, writers, and illustrators. I acted as the central "bridger," ensuring that high-level brand artistry and technical engineering constraints were harmonized within the product roadmap.

Strategic Stakeholder Alignment: Managed executive-level communications and cross-functional planning with Product and Engineering leadership. I identified risks, optimized resource utilization, and streamlined the UX process to drive product excellence across the entire suite.