Technical program manager within the Martech org.

Led the GenAI Governance Triage program, developing and implementing scalable intake, review, and approval processes to support AI initiatives. Worked closely with Engineering, Legal, Finance, and Procurement to ensure alignment, mitigate risks, and drive responsible AI adoption.

Defined and executed a critical build-vs-buy program to centralize observability, release management, and health metrics for Etsy's mobile app, improving operational visibility, engineering excellence, and product reliability across Engineering, Product, and UX teams

Collaborated with senior leadership across Risk, Trust & Safety, Member Services, Compliance, and Engineering to launch and manage the Cost of Refunds (CoR) program, establishing a cross-functional operating rhythm that improved decision-making, reduced churn, and significantly lowered refunds, chargebacks, and losses — directly impacting bottom-line metrics.

Identified and mitigated regulatory and operational risks by leading the successful launch of a regulated business entity in the European Economic Area (EEA), securing ongoing access to €100M+ annually. Ensured compliance with regional financial regulations, enabling long-term operational continuity and efficiency.

Regularly reported on program health, risks, and opportunities to senior leadership and key stakeholders, driving transparency, alignment, and informed decision-making.

Facilitated program reviews with Engineering, Product, and UX leadership, proactively surfacing roadblocks, presenting recommendations, and aligning cross-functional teams to ensure program success.

Partnered with leadership and peers to refine and improve program management processes, advocating for engineering and operational best practices to drive quality outcomes and sustainable delivery models.

Mentored junior team members and peers in program and project management best practices, fostering a collaborative and high-performance culture.

Planned and managed a global $3M thought leadership digital activation program for GE HealthCare, driving strategy, execution, and delivery across the US, Europe, and Asia. Partnered directly with C-level leadership, including the Head of Global Brand and Director of Thought Leadership, to align goals, manage risks, and ensure timely, high-quality outcomes.

Led the full program lifecycle for Dropbox’s Experience Platform website, partnering with strategy, research, design, engineering, and marketing teams to ensure alignment and resolve roadblocks. The platform launch drove a 20% increase in sales leads, directly impacting revenue goals.

Directed end-to-end delivery of 8 localized European hemophilia treatment websites for CSL Behring, managing complex multi-market launches across 8 countries and 9 languages, collaborating with regional stakeholders and cross-functional teams to ensure on-time delivery and compliance with regional requirements.

Managed and delivered the global relaunch of Merck.com and MSD.com, overseeing cross-functional teams across the US, UK, Europe, Asia, and Australia. Drove engineering, product, UX, and content alignment to achieve business goals, resulting in a 40% increase in user engagement and a 20% decrease in bounce rates.

Conducted regular program reviews with senior stakeholders to report progress, escalate risks, and recommend solutions.

Collaborated with engineering, product, UX, and other cross-functional partners to drive alignment, identify dependencies, and resolve blockers, ensuring program success.

Mitigated program risks by proactively identifying issues, creating action plans, and ensuring effective communication with all stakeholders.

Continuously refined processes and best practices to improve program delivery quality and engineering excellence across distributed teams.

Led and managed the full lifecycle of The Hill School's multi-channel rebranding program, including digital, print, and outdoor activations. Collaborated with cross-functional teams to ensure on-time, high-quality delivery, resulting in a 60% increase in brand awareness and recall among key market segments.

Oversaw and delivered branded asset creation for PayPal’s internal brand center platform, working closely with design, brand, and marketing teams to ensure brand consistency and alignment with organizational goals.

Identified and proactively recommended new business opportunities with existing and previous clients, supporting strategic growth initiatives and driving ongoing value delivery.

Partnered cross-functionally to align on program goals, manage risks, and resolve issues, ensuring smooth execution and client satisfaction.

Facilitated regular check-ins and program updates with key stakeholders to share progress, address challenges, and surface new opportunities for collaboration.