Program Management: Generate ideas, write proposals, and lobby for programs and specials. Source, research, and book guests; collect program content for interviews and interview renowned music artists and new talent. Establish program playlists and organize intricate tributes to music artists.

Social Media Marketing: Perform social media engagement activities (crafting, uploading, and tracking posts across various social media platforms, e.g. Facebook, Twitter, LinkedIn, Instagram, Google+ ), organize and maintain an editorial calendar, with posts drafted and scheduled for future programming, and create graphics to promote upcoming program events.

Leadership: Supervise and train interns; collaborate with programmers from other departments.

Fundraising: Led efforts that increased average pledge contributions from approximately $100 to $2,000.

Direct staff: guide staff, including abstractors/searchers, in the accurate, productive, timely, and cost-effective search and retrieval of confidential and time-sensitive public records in 9 counties in New York State.

Operations Oversight: Manage day-to-day activities, involving human resources, technology systems upgrades, real estate negotiations, petty cash distributions, procurement, negotiations, and contract management. Monitor and control budget and corporate spending.

Staff Supervision: Provide off-site assistance and guidance for field staff. Hold regular meetings, set goals and priorities, and monitor progress.

Productivity Improvement: Expedited service ETAs by 75% for all updates and follow-ups of previously completed reports by optimizing RDS usage and digitizing final products and notes. Defined communication protocols for field searches in meeting client expectations.

Cost Savings: Reduced lease costs 50% through use of Virtual Workspaces and Home Offices. Expanded business hours by staggering shifts. Minimized downtime by standardizing practices, streamlining production of deliverables, and updating clients in real time.

Resource Management: Hire contractors and schedule permanent staff in response to government changes, such as the Housing Bubble Collapse. Transitioned personnel from pre- and post-closing services (routine current owner searches and document filings) to foreclosure/REOs, credit verification, and prospective hire searches.

Cross-Functional Collaboration: Coordinate internal and external resources in completing reports and filings within SLA timelines. Achieve customer loyalty and remain competitive by delivering high-quality reports on time.

Vendors Relations: Created and grew network of nationwide independent researchers/abstractors, monitor and evaluate outsourced relationships, estimate pricing for special projects, and identify alternatives to vendor dependency, using technological improvements and human resources.

Played key role in acquisition and merger of competing firm, with accountability for standardizing practices, allocating workload, tracking team status, and communicating progress to the owner.