Focus on strategy and architecture. Where are we going and how do we get there?

Automate deployment of Machinify AI platform with a focus on migration to Kubernetes. Observability-first approach to managing workloads.

Notable Technologies & Languages

Ansible, Shell (Bash), Docker, Grafana, Git, Jsonnet, Kubernetes, Linux, Prometheus, Python, Terraform

SRE Technical lead for monitoring systems. Use open source technologies and SRE philosophy to develop a monitoring strategy for SaaS and private cloud infrastructure.

• Develop strategy and deploy prometheus throughout product for SaaS and infrastructure monitoring

• Architect deployment of CNCF sandbox project Cortex (prometheus as a service) to aggregate metrics across hundreds of deployments into a single centralized store.

• Build a error-budget SLO strategy for maintaining Platform9’s Cortex deployments, measuring and maintaining over 99.9% uptime for the SRE team’s own service.

• Participate in on-call rotation to maintain 99.9% uptime SLA for SaaS platform and cloud infrastructure

• Work cross-functionally to enable other teams to instrument their services.

Notable Technologies & Languages

Python, Jsonnet, Golang, Bash, Make, Javascript

Linux, Git, Kubernetes, Docker, Openstack, Saltstack, Ansible, Grafana, Prometheus, CassandraDB

Established a strong support experience for a rapidly growing customer base while maintaining 99% CSAT

Proactively identify shortcomings in product and work with engineering team to resolve

Produce bug fixes to alleviate engineering technical debt

Provide architectural recommendations and solutions to customers for production infrastructure

Work closely with operations and engineering teams through customer upgrades and incidents to full resolution and RCA

Developed and executed training procedures to actively train over 10 team members

Build modern tools to measure support performance and improve customer success

Establish documentation and runbooks to establish mind-share throughout organization

Technologies and Skills

Programming: Python, Bash, Typescript, Ansible, MySQL, MongoDB, Node.js

Infrastructure: OpenStack, Kubernetes, Fission Serverless

Networking: OpenVSwitch, Linux Networking Stack

Virtualization & Storage: KVM, VMWare, Docker, Solidfire, LVM, NetApp

* Empowered the organization through rapid growth by implementing new and optimizing current technologies.

* Supported the business at all levels, end user support through system administration.

* Tackled core business problems with custom and implemented solutions.

* Optimized performance in Microsoft SQL Server by implementing an automated database maintenance plan.

* Configured, installed, and administrated network equipment.

* Designed and developed custom web forms with AngularJS front end and PHP RESTful back end.

Technologies & Skills

Programming: AngularJS, PHP, Git, MySQL, MSSQL, Javascript

Networking: Juniper, SonicWALL, Cisco, Meru wireless

System Administration: Windows Server 2003 - 2012r2, VMWare Enterprise, Active Directory, Group Policy, MS SQL Server 2014, Solarwinds

Service Desk: SAManage, LogMeIn

Security: Compliance with HIPAA and HITECH