• Principal product manager and subject matter expert for all user transactions, financial calculations, and monthly billing for Apple Card’s 3M+ users.

• Worked with and directed developers across multiple teams to build new back-end functionality and product enhancements generating over $100K of incremental monthly revenue.

• Analyzed product and customer data using SQL via the Snowflake platform to identify pain points and growth opportunities.

• Conducted customer remediation projects and product fixes with a focus on customer experience

and regulatory compliance.

• Developed new market segmentation for personal loans and created go-to-market strategies.

• Created loan originations models for potential partnerships and participated in partnership

negotiations.

• Prepared materials for internal and external pitches and managed ongoing partnerships.