• Architected and deployed full-stack web and mobile applications using React, Next.js, and TypeScript, optimizing for cross-device responsiveness, accessibility, and high-performance user experiences.

• Provisioned and managed cloud infrastructure on AWS, deploying backend services on EC2 instances and utilizing S3 for scalable media storage, alongside Vercel for continuous frontend deployment.

• Engineered scalable backend services and RESTful APIs with Node.js and Express.js, integrating MongoDB and Supabase (PostgreSQL) for relational data management, real-time data syncing, and row-level security.

• Integrated enterprise-grade third-party APIs and AI services, including Google Maps Places API for location-based features, AWS Rekognition for automated media moderation, and EmailJS for secure form submissions.

• Developed dynamic, mobile-first user interfaces leveraging React Native, Tailwind CSS, and Bootstrap, implementing interactive features, smooth animations, and multilingual content support.

• Maintained strict version control and CI/CD workflows using Git and GitHub, managing branching strategies and testing core functionality to ensure stable, iterative feature releases.

• Provide Tier 1–2 and escalated desktop support for hardware, Microsoft 365, Active Directory, and connectivity issues supporting 150+ users.

• Administer user accounts, permissions, and device policies using Active Directory, Azure AD, and Microsoft Intune.

• Manage and resolve 30+ weekly incidents via ServiceNow while meeting SLA requirements.

• Deploy, image, and maintain laptops, desktops, and peripherals for onboarding and replacements.

• Maintain documentation, asset records, and standardized technical procedures.

• Led 10+ one‑on‑one and group sessions on HTML, CSS, JavaScript and HTTP fundamentals.

• Guided students in building RESTful APIs with Node.js, Express and MongoDB.

• Coached peers on Git/GitHub workflows for project collaboration and version control.

• Prepared concise handouts on JSON data handling and core web security practices.

• Provided timely email and chat support for debugging and assignment questions.

• Led over 25 one‑on‑one and group tutoring sessions in Java, and JavaScript, tailored to course curricula and individual learning goals.

• Designed and maintained interactive study guides and code-along exercises, boosting average student grades by 20% on key assignments.

• Organized bi‑weekly workshops on version control (Git/GitHub), software design patterns, and debugging best practices for cohorts of 8–12 students.

• Collaborated with faculty to align tutoring topics with lecture material and project milestones, ensuring seamless student support.

• Provided timely virtual and email support, achieving a < 2‑hour average response time for technical questions outside regular hours.

• Educated customers on menu items, ingredients, and nutritional values, helping them make informed choices.

• Managed point-of-sale (POS) systems, processing transactions efficiently, handling cash/card payments, and ensuring order accuracy.

• Utilized problem-solving skills to troubleshoot minor technical issues with POS systems and digital ordering platforms.

• Provided excellent customer service, addressing inquiries, resolving complaints, and creating a welcoming atmosphere.

• Followed food safety and hygiene guidelines while operating kitchen equipment, ensuring a safe and clean working environment.