Currently at Microsoft Clipchamp (Video editor)

Previously,

Microsoft Stream (Video Streaming Service)

• Design lead for Stream Web App (video consumption) and One Camera (video capturing experience)

Stream Live

• Led a design process from the beginning to end as a product owner.

• Redesigned the live streaming experience for users to produce live events with ease.

• Identified high-impact opportunities, designed features in pursuit of strategic goals, and presented the rationale for my decisions to gain consensus across teams as well as with leadership.

• Collaborated between internal partners and external partners such as Microsoft Teams and Yammer to maintain consistency in the live streaming experience.

Stream Video Analytics

• Designed a top priority of video analytics feature in Q3 2019 to help video creators fully understand the reach of their videos and determine actions that foster viewer engagement.

• Received feedback that the new analytics design exceeded their expectations.

• Collaborated closely with the Microsoft 365 Admin team to reduce the cost of front-end development, improving efficiency in the process.

Audi Payment (Audi Financial Services)

• Redesigned Audi payment to increase user traffic in the Audi owner’s portal. The new payment design has increased conversion rates by 34%.

• Analyzed the user funnel data of the payment flow and conducted user research to determine pain points.

• Defined and developed a payments roadmap working closely with the stakeholders.

Audi Owner's Portal (myAudi)

• Redesigned many portions of Audi ownership experience, including registration for new and existing users, tracking electric vehicles orders, and tracking maintenance services.

Developed a variety of vacuum cleaners (VC) including a robotic, upright, and bed vacuum cleaner VC for a global market. Conceptualized and designed a future vacuum cleaner based on customer insights which were extracted from user research.

Designed products for multiple design divisions at LG Electronics, analyzing user needs & behaviors.