As the Customer Experience Standards Lead on the design team at Mastercard, Haley leads the development and governance of cross-platform experience standards to ensure consistency, quality, and scalability across the Corporate Solutions UI facing products. She manages and mentors two designers focused on accessibility, pattern documentation, and best practices. In collaboration with six dedicated engineering partners, Haley owns and delivers a roadmap of standards-driven initiatives—creating reusable design solutions, scalable components, and guidance that enable product teams to execute with clarity and efficiency. She works cross-functionally with product and engineering teams to ensure all experiences align with customer needs and regulatory requirements. Haley also drives adoption of the internal design system through education, documentation, and embedded support, and tracks and reports success metrics up to executive leaders. Her role bridges strategic design leadership with day-to-day delivery, helping to elevate the customer experience across the organization.

As the design system lead for Mastercards Commercial space, Haley creates a user interface solution from the ground up. Haley builds a production and implementation strategy for Smart Data, a commercial card solution, that seamlessly aligns with product roadmaps. She focuses on adding value to product, design, and engineering team members by creating tools to enhance their daily workflows. In turn, her team is able to create a more delightful user experience for end customers. Haley's work includes creating a new visual design direction for Commercial rooted in intentionally defined design principles and leverages the design system as the tool to bring positive change to Commercial products in a way that is scalable and efficient.

Haley leads design thinking sessions with product leaders and subject matter experts to restructure the approach to the branding and architecture of Smart Data. She organizes user research methodologies to ensure user needs are addressed and success is measured, enforces responsive web and accessibility standards, finds cost-effective opportunities to leverage existing resources to build component libraries, and she collaborates with engineering to create front-end automation.

Haley supports two major media publications, Protocol and POLITICO, with branding, event, and marketing design needs. Haley's designs have been displayed at global media events, shown in large-scale print and digital ad spaces in cities, and used across digital content and social media platforms.

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