Senior Manager overseeing Business Compromise and Access operations.

Senior Program Manager focusing on trust and safety product operations for business compromise and access.

Trust and Safety Program Manager for the Access & Compromise team.

Manage a team of 5-7 project and program managers, ranging from early career to high-level ICs, covering a budget of $36M OpEx

Plan teamwide strategy and project requirements to size and mitigate risk across 11 program spaces on an recurring and ad hoc basis

Develop and maintain strong relationships with key leaders from Product Management, Engineering, UX Research, Operational Readiness, Data Science, and Design, in order to drive the implementation and success of complex strategic initiatives

Review and approve yearly roadmap and KPI proposals across 150 member cross-functional teams

Provide valuable insights through quantitative and qualitative analysis to influence business decisions and continually optimize the user experience, with a strong focus on correcting product defects

Created and executed the strategy for transforming the business model for the integrity space to a SaaS-based model that led to: efficiency gains, cost savings, and the ability to scale the scope of the business by 200%, while also developing 6 different work streams in order to achieve the following results:

Consolidated 85% of demand from 264 different queues into 33 queues to reduce operational workload

Identified the opportunity and executed on transitioning from cross skilling to single skilling reviewers for the integrity space to provide efficiencies in total review time that led to a 30% increase in supply demand matching

Developed a prioritization model and demand management solution to remediate escalations and absorb unforeseen demand spikes

Built the strategy for and began executing on a performance management system to evaluate metrics through automated scorecards and automated alerts

As a member of HDO's Advisory Board, I provide guidance and support to the program's faculty and staff to enhance its mission, strengthen student recruitment and mentorship, and develop a distinctive and excellent curriculum.