New York, New York, United States
Led the discovery, problem definition, and design of Teachable’s user tagging experience, which introduced a new way for creators to organize and manage groups of students in their school. This addressed several user pain points in the realm of student management while helping retain subscriber count and drive growth.
Planned, coordinated, and carried out robust user research, including user interviews, competitive analyses, customer support ticket audits, experience audits, and collaborative workshops with stakeholders. Synthesized research findings to develop insights and identify user-focused solutions to meet business objectives.
Paired with fellow team leads representing Product & Engineering to establish & temper a roadmap for 2022, working diligently across workstreams to identify opportunity areas to address user needs and meet business goals.