• Managed program strategy, process, and delivery for 60,000 university stakeholders on a team of two.
• Drove 50% increase in program capacity by designing and piloting new procedures for standards development and implementation, risk/harm management protocols, and case management SOPs. • Managed all aspects of data, record keeping, budget and program evaluation.
• Facilitated monthly sessions for working groups to identify developmental opportunities, moderate decision making, uncover success barriers, and develop stakeholder buy-in for core institutional stakeholders.
• Led over 35 sessions of quarterly leadership, communication, and conflict skills training for 450+ clients, implementing restorative conflict resolution practices for cross-functional teams, receiving high qualitative feedback and referrals.