• Led and managed the overhaul of the recruiting website's top navigation, including a conversion to React, enhancing user experience and improving navigation efficiency.

• Devised full-stack enhancements for reporting and dashboard features, including a live widget editing preview.

• Designed a custom backend Zendesk service in Rails to streamline internal customer support integrations.

• Provided production support to the customer support team by identifying and troubleshooting bugs and issues for resolution.

• Implemented automated testing in the internal React library to streamline and maintain WCAG compliance across all components.

• Vetted and analyzed ReactJS libraries and tools to enhance our internal library, facilitating the creation of new components and component foundations.

• Supported, maintained, and developed front-end enhancements for the internal customer data management system.

• Developed numerous React components for the internal library, including a complete suite of modals, built from scratch.

• Maintained and reduced technical debt by updating and managing development packages in ongoing projects.

• Contributed prompt support to internal stakeholders, including engineers, ensuring access to necessary development tools and assistance.

• Provided bug fixes and minor changes to components in our internal React component library

• Directly assisted customers with nearly 2,000 customer support escalations, helping them resolve a wide range of technical issues

• Consulted with customers on effectively leveraging our developer API tools to create custom integrations

• Created an ad hoc Ruby script to interact with a third-party API integration, enabling efficient bulk actions.

• Delivered comprehensive customer support to all Simplifeye application users, ensuring a positive and efficient user experience.

• Installed Simplifeye proprietary software on Windows Server computers and facilitated technical onboarding of the iOS and web applications.