Amsterdam, North Holland, Netherlands
Led all cross-functional (XFN) discussions, streamlining an idea proposal into a long-running project, thereby creating scope for the team. This initiative resulted in a reduction of more than 2,000 cases per month on the Helpdesk platform, an in-house CRM platform for employees at Meta.
Successfully architected and implemented multiple data pipelines with sophisticated Presto queries, which improved the use of user exploration data for helpdesk use cases and opened up opportunities for new projects.
Improved the internal Facebook router matching algorithm, which was observed to have more than 50,000 hits per second. Experimented with and measured multiple optimization techniques; the final approach yielded a 90% reduction in processing time, from 3 milliseconds to 300 microseconds.