On assignment with Rose International

• Directed strategic planning and execution for Ad Relevance, Trust & Safety, and MM-LLM Annotation projects, managing resources and stakeholders to deliver quality outputs within an annual combined budget of $20M.

• Developed and communicated project roadmaps, cascaded client updates, set priorities, and supported global supervisors to ensure alignment and timely decision-making.

• Led client relationships by managing communications, facilitating meetings, delivering WBRs/DPRs, and safeguarding intellectual property through strict NDA and security compliance.

• Implemented cost-optimization measures that delivered significant annual savings, sharing benefits with clients to strengthen partnerships and competitive positioning.

• Collaborated with the quality analyst team to develop and implement process enhancements and resource rewrites, achieving a 33% quality improvement within two weeks.

• Scaled global contractor roster by 142% through targeted recruitment, closing resource gaps and enabling on-time project delivery.

• Designed and deployed a real-time productivity and quality dashboard, streamlining reporting, enhancing visibility, and enabling data-driven decision-making across global teams.

Operations Project Coordinator for Scalence LLC, on-assignment at Google.

On assignment via Rose International

• Managed shifting priorities within a dynamic environment, offering comprehensive support across various ad hoc projects.

• Orchestrated team resources and workflows to ensure seamless project coordination.

• Strategically addressed project challenges and implemented solutions to maintain project momentum and adherence to tight timelines.

• Fostered cross-functional collaboration with engineering and product teams to analyze extensive datasets, enhance data quality, and monitor progress throughput.

• Coordinated the seamless handover of deliverables to designated stakeholders upon the successful conclusion of data collection processes.

• Acted as the Subject Matter Expert for Halo, SRT, and Simmy platforms, managing the source of truth for mobile data collections within PDO, monitoring key project metrics, and promptly resolving emergent issues to minimize timeline risks.

• Conducted comprehensive vendor training sessions on internal collection tooling in preparation for product launches.

• Facilitated the launch and execution of over 20 projects spanning diverse product verticals, including AI/ML, ASR, and Smart Glasses, leveraging third-party vendor partnerships.

• Managed third-party communications to ensure alignment on project scope and timelines, actively participating in weekly business reviews, meticulously tracking project deliverables with vendors, and initiate a feedback loop between product, engineers and our vendor partners.

• Provided constructive feedback to vendors regarding guidelines, quality standards, and operational efficiency to enhance project outcomes.

On assignment via Accenture

• Oversee day-to-day operations, team capacity planning, and monitor team productivity. Weekly catalog planning with the product team for a robust assortment of launch titles, coordinating target dates with developers, and managing the pipeline of upcoming title releases so the Program's catalog does not become stale.

• Moderate weekly agile meetings with the Program’s stakeholders including Program Managers, Business Development, Marketing team, Technical Support team, QA, and Technical Consultants from various regions including EMEA, APAC, and the US.

• Streamline the process to handle developer partner escalations, creating documentation to aid consultants in addressing the most frequently raised issues, also consulting with cross-functional team members for edge cases. When applicable, identify, reproduce, and triage integration bugs, escalating them to the developer technical support team.

• Restructure our internal escalation process for the Program by creating our FAQ guide and knowledge base after scraping a database of 300+ escalations. With the help of a refreshed response library, our team was able to reduce the overall escalation volume by ~50% and reduced turnaround time for resolving cases from > 2 months to under 2 weeks.

• Help design the onboarding process for the Program, bringing efficiency improvements when training new team members by dividing the title review process into a pre, main, and post review phases, this allowed for specialized training of new consultants to handle different areas of the overall review process, leading to faster onboarding of team members, and improved developer communications.