Experienced IT professional with 9+ years in the IT industry, specializing in Incident Management, Problem Management, Change Management, Customer Service Management (CSM), Field Service Management (FSM), Knowledge Management, CMDB and ITIL processes.
Experience
2023 — Now
2022 — 2023
2021 — 2022
2016 — 2020
2016 — 2016
Education
Chicago State University
Master's degree
2014 — 2015
JNTUH College of Engineering Hyderabad
Bachelor's degree
2010 — 2014