Worked directly with leadership to build and scale a F&B consumer marketplace (Square Local), Block's first network-wide. Cash back program designed to connect Block's two largest ecosystems and unlock new customer acquisition channels
• Designed the marketing team's first generative AI product for generating personalized copy for sellers marketing emails
• Helped build and design a gamification strategy using bonuses and notifications to boost engagement and reduce churn
• Worked directly with PM's, PMM's and designers to make product decisions based on users' behavioral data
• Designed and developed an in-house email marketing system for user lifecycle management
• Designed and developed reporting suites for two separate products from scratch to showcase time series data and key metrics for sellers
• Built a fully customizable coupon builder (squareup.com/dashboard/customers/marketing/coupons) which has generated 400K visits & 30K coupons within 1 year of being live
• Expanded payment processing system to accept Apple Pay in order to capture all cashback-qualifying transactions