I work with businesses to improve their applications.

Project: UI/UX QA for Major Furniture Retailer

▪Conducted heuristic evaluations to identify usability issues and ensure alignment with design specifications.

▪Partnered with developers to prioritize and resolve UI inconsistencies, bugs, and user pain points.

▪Verified fixes and ensured alignment with UX best practices before deployment.

▪Presented updates to client stakeholders

Customization and implementation of NetSuite software, resulting in streamlined business processes and improved efficiency.

• Collaborated with clients to gather requirements and create detailed documentation for ERP projects.

• Led development teams in implementing and customizing NetSuite solutions to meet client needs.

• Achieved successful ERP implementations for Fortune 500 companies, contributing to improved business efficiency and client satisfaction.

Project: CPQ System Implementation for large LATAM Construction Rental Client

Role: Implementation Lead

▪Enhanced operational efficiency by automating workflows with a CPQ system, improving order processing speed and accuracy by 30%.

▪Created detailed user flows, wireframes, and acceptance criteria to ensure seamless integration of new features.

▪Collaborated with a 5-person offshore team using Agile methodologies to deliver a scalable and user-friendly solution.

Project: Internal E-Commerce Platform for 500+ Franchisees

▪Decreased time to place an order by approximately 80%, by creating an internal ecommerce site, replacing the need for phone orders and enhancing franchisee autonomy

▪ Managed a 3-person offshore developer team, to ensure timely development of features

Long-Term Contract through Capgemini

Fleet Security Team

▪Reduced each user’s daily research time by over 95%, by redesigning an email alert system to alert users with timely and actionable information, resulting in increased productivity and workflow efficiency

▪Prioritized the roadmap and determined KPIs, user stories and acceptance criteria

▪Conducted user research to uncover pain points and developed user personas to guide feature design.

▪Facilitated usability testing with Figma prototypes to validate design decisions and iterate on feedback.

▪Maintained and enhanced the application’s design system, ensuring a cohesive and scalable user interface.

Led sales and development for an in-restaurant advertising network that enabled customers to scan QR codes for interactive promotions and discounts. Restaurants earned revenue for each completed ad experience.

• Built and pitched a pilot network to over 100 restaurants across Manhattan and Brooklyn

• Executed in-store promotions in restaurants, cafes, and delis to drive customer engagement

• Achieved up to 20% interaction rate by optimizing signage and training staff to promote the experience

• Increased ad completion rates from 68% to 84% through targeted in-restaurant user research and design iteration

Ultimately sunset project after feedback from restaurants that the, on average, $.55 payout wasn't enough to justify extra steps in their process. I may come back to this with another model in the future.