I lead product strategy across a portfolio of enterprise platforms at Meta, overseeing 0-to-1 builds, large-scale platform evolution, and AI-native product development. Key highlights include scaling the Issue Resolution Platform to a peak 4.43 CSAT and 75.7% retention, building the Device Health Platform from scratch to 31,000 devices, and leading an AI-native rebuild targeting a May 2026 beta. I directly manage and mentor 3 PMs and pioneered the metrics framework that drives monthly director-level product reviews across the organization.

I owned product strategy for enterprise workflow platforms at Meta, leading high-stakes platform turnarounds and 0-to-1 builds. I built the business case that secured $1M+ in annual savings by choosing an internal platform over 30+ evaluated third-party solutions. I led the 0-to-1 build of the Issue Resolution Platform, exceeding CSAT goals by 36% and surpassing adoption targets by 42%. I also turned around a failing platform inherited with deep technical debt, driving an 80% reduction across 700k critical issues.

I owned global product strategy for 9M monthly users across web and mobile, aligning 10+ stakeholder teams to drive a 15% satisfaction improvement and 20% engagement increase over two years. My work contributed to Amex's 2021 J.D. Power Award for #1 in US Online Credit Card Satisfaction. Key wins included generating $3M in cost savings via Amazon receipt integration, driving a 21% lift in engagement through UX redesign, and building a modular platform that scaled across 20 international markets.

I managed the product backlog for a team of 10 engineers, delivering 80+ features across legacy and new Account Services platforms. I led the international expansion of address capture functionality across 5 markets, achieving 90% completion rates, and established the KPI framework for personalization tests surfacing targeted merchant recommendations.

I worked with the global product team as a local product lead to coordinate 6 departments and launch all mobile app releases. I collected market insights and managed US feature prioritization across all domains in order to increase business. I was able to grow monthly rides by 15X and driver engagement by 11X over the past 2 years. I also supervised and evaluated all US product specifications, UX flows, and wire frames/designs to ensure relevant product market fit. I've gained experience in coordinating with our technical team to assess build timing, conduct QA, and pressure-test product requirements.