*I was the primary contact for technical and business process-related support for CRM users across all business units at Grant Thornton, LLP, including executive assistants, sales, marketing, associates, and partners.

*My team developed, tested, documented, and deployed an automated integration between Microsoft Dynamics CRM and the client's proprietary timekeeping and billing system.

*Played a key role in setting up the Microsoft Azure cloud database environment that stored data from the billing, CRM, and marketing survey systems in one central location.