Lead AI tools adoption strategy for a large content organization, overseeing evaluation, deployment, and scaling of AI tools across cross-functional teams.

Designed a role-based adoption framework helping team members match the right tools to their specific workflows and business needs.

Built an internal AI Learning Hub with Claude AI integration, combining web-crawled external resources and internal documentation into a searchable knowledge base.

Deliver workshops, training sessions, and learning materials to build AI literacy and practical fluency across the organization.

Built automated reporting pipelines integrating Salesforce CRM with Essbase and Hive, eliminating manual reconciliation and automating budget forecasting workflows.

Built a workflow automation platform enabling users to record, construct, or generate automations via natural language prompts.

Leading Salesforce Agentforce enablement and architecting its integration with external AI tools to expand autonomous agent capabilities.

Active practitioner across NotebookLM, Notion AI, Manus, Meta Llama, Claude AI, and Agentforce.

Spearheaded Salesforce transition to a dedicated business organization, managing full migration with seamless continuity.

Established Salesforce integrations with internal tools, achieving high adoption through user-centric redesign with stakeholders and vendors.

Provisioned CRMA, Mulesoft, and AppExchange tools, and configured Jira with Salesforce integration.

Onboarded and coordinated Salesforce engineering vendor team, building scalable tool infrastructure aligned to business goals.

▸ Established and optimized Agile planning and delivery processes across multiple teams, enhancing overall productivity and cross-team collaboration.

▸ Configured and deployed Jira as the central project management tool, tailoring workflows to specific team needs; evaluated and implemented complementary add-ons to streamline engineering operations.

▸ Managed implementation of GitPrime and its Salesforce integration, enhancing visibility into engineering metrics and improving data-driven decision-making.

▸ Served as engineering point of contact for cross-functional partners, facilitating effective alignment between product, engineering, and QA teams.

▸ Managed program and resource planning for the CRM (Salesforce) development team; introduced Scrum and trained staff to enable continuous integration and release delivery.

▸ Responsible for project prioritization, resource assignment, and timely committed work delivery; represented team on issue triage committee.

▸ Prepared budget forecasting, status reporting to senior management, and applied best Agile practices by training team members and educating business partners.

▸ Completed 6 major product releases with user adoption increase targets; maintained real-time virtual Jira dashboards for executive visibility.

▸ Acted as central point of contact for ClaimCenter, ContactManager product lines and Platform team; managed cross-functional initiatives and release cycles with professional services and marketing.

▸ Architected and executed PMO introduction schedule within the HIE development organization; worked with stakeholders to define engineering programs balancing scope, quality, costs, resources, and schedule.

▸ Successfully led the transition, integration, and alignment of Axolotl's Product Development into UHG's multi-product healthcare organization.

▸ Implemented SDLC and PMO processes within the HIE product organization; streamlined product release, documentation, and quality processes.