● Managing large amounts of incoming calls and customer inquiries

● Identifying and assessing customers’ needs to achieve satisfaction

● Build sustainable relationships and trust with customer accounts through open and interactive communication

● Follow government regulations including HIPPA

● Provide accurate, valid and complete information by using the right methods/tools

● Follow communication procedures, guidelines and policies

● Take the extra mile to engage customers

● Handling a large customers database

● Extensive experience in customs clearance of equipment, medical goods, auto parts and food

● Interaction with clients, negotiate contracts with clients

● Sign documents on behalf of clients

● Examine product information to ensure compliance with regulations

● Coordinate logistics and goods clearance operations

● Participation in customs house examinations

● Calculate customs taxes, fees, charges for clients

● Advise others on legal or regulatory compliance matters

● Composing customs declaration forms

● Formalization documents