As a Software Engineer at Zendesk, I focus on data modeling and API development with an emphasis on enhancing customer experience through robust backend solutions.
Experience
2025 — Now
2025 — Now
Madison, Wisconsin, United States
• Data modeling
• API development
• E2E feature ownership
• React FE development
Brought ITAM from 0 ---> 1, now bringing it from 1 ---> 100
2023 — 2025
2023 — 2025
Columbia, Maryland, United States
Worked on the RevHub backend team - https://www.voyatek.com/gcom-revhub/
• Designed, implemented, and deployed CI/CD tools to streamline development workflows for the entire backend team.
• Built ingest data pipelines including data structures, metadata enrichment, schema validation and client marshaling.
• API development for service-oriented architecture (SOA) backend
• QA for SOA and Data Pipelines
• Team lead of a 6 developer pod
• Responsible for refinement and architecture
2022 — 2023
2022 — 2023
San Carlos, California, United States
Lead contributor to MarkLogic Docker GA - https://github.com/marklogic/marklogic-docker
• Oversaw the CVE (Common Vulnerabilities and Exposures) process for MarkLogic's Docker deployments, enhancing security protocols.
• Participated in the development and optimization of the CI/CD pipeline to improve software release cycles and code quality.
Lead contributor to MarkLogic Kubernetes GA - https://github.com/marklogic/marklogic-kubernetes
• Designed, built, and documented cluster level logging architecture for MarkLogic Kubernetes.
• Built CI/CD pipeline using Jenkins, Groovy, GNU Make, and Robot Testing Framework.
2020 — 2021
2020 — 2021
United States
Lead contributor to MarkLogic DHS on Azure - https://docs.marklogic.com/cloudservices/azure/
• Managed the CI/CD pipeline, optimizing software development workflows and code quality.
• Served as the Release Manager for several major software releases, overseeing the end-to-end release process to ensure successful deployment.
Designed, built and operated usage and revenue reporting tool integrating data from MarkLogic's service, AWS usage and Salesforce.com data while adhering to strict SOC 3 and NIST 800-53 controls.
Designed, built and operated system to flag abandoned resources from both test and production accounts. This system drove savings > $100K within 3 months.
2019 — 2021
2019 — 2021
Burlingame, California
The Iron Panthers are a World Champion FIRST robotics team. We design, build, and program robots to compete in different FIRST robotics competitions including but not limited to FTC and FRC competitions.
• Onboarded and taught new members basics of Java, Git, industry best practices for SDLC and FIRST Robotics Java Framework.
• Redesigned the programming team onboarding process, extending the training period from two months to a full year, resulting in improved proficiency and knowledge retention among new members.
• Implemented a co-leadership structure for the programming team, with separate roles for instruction and technical leadership, allowing for year-round training and support for new members.
• Achieved a significant increase in member retention, with retention jumping for ~5% to greater than 75%
• Managed and delegated tasks to programmers, ensuring efficient allocation of resources and timely completion of project milestones.
• Led the architecture, coding, and quality assurance efforts for the robot, ensuring the development of robust and high-performing software solutions.
Education
University of Wisconsin-Madison
Bachelor of Science - BS
2021 — 2025
Burlingame High School
High School Diploma
2017 — 2021