Primary responsibilities include development, migration, configuration, and support of Service Now ITSM application in Health Care Insurance providers.

Involved in development activities of upgrade from an on-premises Service-now application to Service-Now Cloud Eureka version.

Team member for a large and complex project with re-designs due to several out-of-the-box solutions and additional features available with Eureka version.

Associated with the integration of Service Now applications to enhance customer experience and efficient delivery of IT services and solutions.

Implement and customize application modules within Service-Now to meet Service request for business requirements.

Implementation of applications such as Business Event Management, Incident Management, Asset Management and Change Management requests.

Migrated and/or developed various change, maintenance window, SLAs, email notification and Business rules, etc.

Support and configure domain separation and develop metrics for custom reporting.

Involved in developer meetings and process owner meetings to keep up with industry standards and process development.

Setup import jobs from external CMDB and other data sources and Implement and support assignment rules.

Implemented work flows and converted Global Business rules to script includes to call functions with improved system efficiency.

Moved changes through application update sets from DEV to QA, UAT, and Production Environment.

Worked with large business groups across the Organization and participated in group discussions to resolve conflicts, negotiate resolution, and achieve alignment between software development and business objectives.

Service-Now implementation and development.

Working with and functional requirements within ServiceNow for CMS, Request Management, Incident, Problem, Knowledge, Change, Core Platform, Web services, interfaces etc.

Working with process owners and business stakeholders to translate business requirements into functional requirements within ServiceNow and proposing resolution and design suggestions

Facilitating rollout of new applications and modules.

Application UI Configuration

Scripting and advanced conditioning

Proposing new CSI and business solutions within ServiceNow to benefit customers.

Documentation of changes and new development as technical and functional specs.

Design and implement new functionality using Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, and Access Control Lists.

Service Catalog and Request Workflow Design and Configuration.

Designing the Content Management System for Various system which involved layout, UI pages, CSS and service catalog work.

Created various workflows for Incident Management, Change Management, Service Requests and SLA's.

Working on Report, dashboard designing.

Working with dynamic HTML components: AJAX, JavaScript, CSS, XML, HTML and XHTML.

Production release support.

Deployment and L3 support.