Evaluate the appropriate methods and tools for data analysis in Catering Ops and United Clubs, including building of models using appropriate tools, validating the model, and deploying the model for prediction and analysis

Transform large data sets into actionable information in an easy-to-understand format to support organizational decision making through the use of advanced analytical tools

Establish effective communication channels that present key metrics including financial, operational, safety, employee, customer satisfaction performance across the division in timely and useful format

Manage all aspects of the internal caterer performance management program, including the program's redesign

Served as an internal consultant to functional divisions in providing information and making recommendations on a variety of customer-facing initiatives. Acted as a partner to divisions in development and implementation of customer solutions, and assisted in building business cases to justify investment in customer experience related initiatives. Helped team define and document detailed business scope, requirements and use cases for customer-focused product and process initiatives. Communicated strategies and concepts across audiences of varying levels (including operational stakeholders in the field).