Host

Guest Success

• Develop the next version of the Concierge App with Vertical Teams to improve the store workflow and consultation experience for 116 stores, over 40k employees, and millions of store customers in the North American region.

• Conduct user interview/testing to understand users’ needs, initiate engineering kickoff, design review, and stakeholder presentation sessions to scope the goal of the products; Anticipated results include strengthening customer relationships and better in-store performances.

• Develop new components for the Microsoft vNext library and communicate with component engineers on a regular basis to incorporate feedback and improve product features.

• Collaborated with CPO and engineering teams to deliver a presentation for 10+ individual investors, and successfully secured funding totaling $1.2M seed round.

• Designed end-to-end event and news feature to enhance user engagement across all channels, including live streaming, voice call, and text-based communication.

• Integrated qualitative feedback from gamers, gaming companies, and business requirements to pivot ongoing product experience iterations which enhanced the business value proposition of the product to a large extent.

• Performed detailed market analysis and worked collaboratively with the Citroen design team to innovate the overall experience, including future generation of Multi Media Interface, of autonomous vehicles in 2025.

• Facilitated weekly team meetings with Head of Product Design and participated in user flow, wireframes, and hi-fi prototype discussions to identify new areas of improvements in user experience. identify new areas of improvements in user experience.